Last updated: August 20, 2026
1. Overview
This website is operated by Blaena.com (“Blaena,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of blaena.com and purchases made through the website. By accessing the website or placing an order, you agree to these Terms and to the policies linked from them.
If you do not agree to these Terms, please do not use the website or place an order.
2. Eligibility
You must be at least 18 years old, or the age of legal majority where you live, to place an order. By using the website, you represent that the information you provide is accurate and that you are legally able to enter into these Terms.
3. Products and Descriptions
We work to present product descriptions, specifications, availability, prices, and images accurately. Colors and appearance may vary slightly because of lighting, photography, packaging updates, and device display settings. Product packaging and minor details may change without notice when the item remains materially equivalent to the description.
Please review the product description and compatibility information before ordering. If you receive an item that is damaged, defective, or materially different from the description, contact us so we can provide assistance under our Return & Refund Policy and applicable law.
4. Prices and Promotions
Prices are shown in U.S. dollars unless stated otherwise. Applicable taxes and any optional shipping charges are displayed at checkout before you place the order.
Promotions may be limited by time, quantity, product, or customer eligibility. We may correct genuine pricing, description, or availability errors. If an error affects an order you already placed, we will contact you before fulfillment and give you the option to proceed at the corrected price or cancel the affected item for a full refund.
5. Orders
Submitting an order is an offer to purchase the items in your cart. Receipt of an automated order confirmation does not by itself mean that the order has been accepted. We may decline or cancel an order before shipment when an item is unavailable, payment cannot be authorized, the order appears fraudulent, the shipping address is unsupported, or a material pricing or listing error occurred.
If we cancel an order after payment has been authorized or captured, we will release the authorization or issue a refund to the original payment method as appropriate.
6. Payment
We accept eligible credit and debit cards displayed at checkout. Payment information is encrypted during transmission and processed by a third-party payment provider. Blaena does not receive or store your complete card number.
You represent that you are authorized to use the payment method submitted with the order. Your card issuer may apply its own terms, fees, or currency-conversion rules.
7. Shipping and Delivery
We offer free standard shipping to eligible U.S. addresses. Orders are normally delivered within 3–4 business days after order confirmation. Business days exclude weekends and U.S. federal holidays.
We must have a reasonable basis for any delivery estimate shown on the website. If we cannot meet the stated delivery time, we will contact you with a revised estimate and give you the option to accept the delay or cancel the affected item for a full refund.
Additional information is available in our Shipping Policy.
8. Returns and Refunds
Eligible products may be returned within 30 days under the conditions stated in our Return & Refund Policy. Please review that policy before purchasing. Nothing in these Terms limits rights that cannot legally be waived under applicable consumer-protection law.
9. Customer Information
You are responsible for providing a current email address, phone number, billing address, and shipping address. Please contact us promptly if information needs to be corrected. We cannot guarantee that changes can be made after fulfillment begins.
Our collection and use of personal information is described in our Privacy Policy.
10. Acceptable Use
You may not use the website to violate any law, infringe intellectual-property or privacy rights, submit false or fraudulent information, distribute malware, interfere with website security, scrape the website in a way that disrupts its operation, or attempt unauthorized access to any system or account.
We may restrict access or cancel orders associated with fraud, abuse, security threats, or violations of these Terms.
11. Intellectual Property
The website design, Blaena branding, original text, graphics, and other content owned by Blaena are protected by applicable intellectual-property laws. Product names and trademarks belonging to third parties remain the property of their respective owners. You may not reproduce or commercially use protected website content without permission, except as allowed by law.
12. Third-Party Services and Links
The website may use or link to third-party services, including payment processors, carriers, analytics providers, and social platforms. Their services may be governed by separate terms and privacy policies. We are not responsible for third-party websites that we do not control.
13. Website Availability
We may update, suspend, or discontinue features of the website for maintenance, security, or operational reasons. We do not guarantee that the website will always be uninterrupted or error-free, but we will take reasonable steps to maintain its operation and protect order information.
14. Disclaimer of Warranties
Except for express warranties stated on a product page and rights that cannot be excluded by law, the website and its content are provided on an “as available” basis. We do not exclude or limit any implied warranty or consumer right that applicable law does not allow us to exclude.
15. Limitation of Liability
To the maximum extent permitted by law, Blaena will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website. This limitation does not apply to liability that cannot legally be limited, or to losses caused by fraud, willful misconduct, or gross negligence.
16. Indemnification
To the extent permitted by law, you agree to be responsible for claims, losses, or reasonable costs resulting from your unlawful use of the website, your fraud, or your material violation of these Terms or another person’s rights.
17. Severability and No Waiver
If any part of these Terms is found unenforceable, the remaining provisions will continue in effect. A delay in enforcing a provision does not waive the right to enforce it later.
18. Governing Law
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles, except where mandatory consumer law in your place of residence applies.
19. Changes to These Terms
We may update these Terms to reflect changes to our services, policies, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date. Changes apply prospectively after posting unless applicable law requires otherwise.
20. Contact Information
Email: [email protected]
Phone: +1 (765) 694-9222
Address: 1526 NE 37th Ave, Camas, WA 98607, USA
Support hours:
Monday–Friday: 9:00 a.m.–7:00 p.m.
Saturday: 9:00 a.m.–3:00 p.m.
Sunday: 9:00 a.m.–1:00 p.m.